Terms and Conditions

Terms and Conditions Effective from 09/09/2013

We understand and accept the terms of registration and terms of payment which are detailed below.
Fees are payable monthly in advance by cash, cheque, online or by card payment. Cheques are to be made in the name of, ‘Treetops Nursery Fees Account’. Online payments should have the child’s name as the reference. Any payments made in the nursery must be to the Manager or Deputy Manager in exchange for a receipt of confirmation.

No deductions are made in respect of bank/public holidays, sickness, holidays, or nursery closures due to ‘acts of god’, infectious diseases or environmental factors (such as snow) beyond our control.

Fees are calculated on a weekly basis. Payment of fees must be made for four weeks in advance of the proceeding sessions. The minimum acceptable number of sessions is three per week.

Fees are reviewed on an on-going basis; appropriate notice of any change of fees will be given.

If fees are not paid for any reason up 15th of each month, Treetops Nursery reserves the right to refuse to accept a child into the nursery until full payment is received.

Confirmation of a place is made by a payment of a refundable deposit which equates to two weeks of the chosen sessions. We require one month’s notice to terminate or amend your booking which much be given in writing should you no longer require the place. Fees are payable during this notice period.

Sibling discount is applied at the rate of 10% to the eldest child’s fees.
When a child’s fees change with age, the new fee rate will apply from the 1st of the month after their birthday.

The sessions booked on registration are a permanent booking, and one month’s notice should be given for any reduction or increase in this agreement, subject to availability.

Extra sessions required on an ad-hoc basis will be subject to availability and cannot be swapped to another day. Any extra sessions are to be paid for on the day of booking. Any cancelations will not be reimbursed.
There is a ‘late collection charge’ of £15.00 for every 15 minutes late. The minimum charge taken will be £15.00.

For the care and safety of all our children, entry may be refused on any day on which a child is infectious in any way and an exclusion policy exists for infectious conditions.

We may immediately end this agreement if you, your child or any other family member behave unacceptably towards any member of staff, or other parent of any child.

You should be aware that your child may be taken on outings which may be outside the nursery premises. If you do not wish your child to partake in such outings please inform the nursery in writing.

Nappies, formula milk, bottles, bed sheets, blanket and spare clothes should be provided by families. The nursery provides cow and soya milk and all meals, including breakfast, tea and snacks. A vegetarian alternative is provided.
I/we agree that I/we will not, in any circumstances, make an offer of employment to any employee of Treetops Nursery or in any other way (either directly or indirectly) to encourage any such employee to leave the employment of Treetops Nursery.

Open hours: 8am to 6pm. Morning session: 8am to 1pm; Afternoon session: 1pm to 6pm. The nursery is open all around the year except between Christmas and New Eve; and all bank/public holidays.